FAQ & Policy Page

FAQ

  • At this time we do not unfortunately.

  • Individuals that regularly persevere the rigorous gauntlet of testosterone, whether by force of nature or force of will, are men.

  • While many bodyworkers and massage therapists work exclusively with women and femmes, there's an apparent absence of exclusive spaces for men in the bodywork industry. Wake Massage is a beacon for those who seek quality professional care in a safe masculine space, and our expertise is best fulfilled in the space of men's work.

  • No, actually! Wake Massage has long-term monthly members of all genders and sexes, and we're grateful for their continued support through this period of "niche-ing down" and focusing on working more with men going forward.

  • For the foreseeable future. We may open eligibility for additional female memberships to femmes who are referred by existing clientéle if there's demand for it. Time will tell.

  • Look, as the "A" in this acronym soup, there's a lot of gray area in the community, and things can get dicey REAL quick, so here's the real real: what's inside is what matters most of a person. Period.

    The complex and vast spectrum of identities are all valued and valid, and we recognize body parts are interchangeable and modifiable. In short, people who persevere the rigorous gauntlet of testosterone are men in our eyes.

Privacy Policy

Wake Massage is bound by the Health Information Privacy Protection Act (HIPPA) to keep your identifiable information confidential. Wake Massage and its representatives cannot disseminate your contact information without your express consent, nor is there any desire or motive to do so. There are legalistic exceptions to this rule, which can only be overridden in special cases determined by law, on a case-by-case basis.

Discount Policy

Discounts are made available by using discount codes, and must be redeemed by entering the discount code upon booking your massage or class session. If you have trouble entering your discount code, we can help. Just send a text or email to Wake Massage with the code you intend to redeem, and we’ll input the code for you!

Refund Policy

All purchases are final. The only exception for refunds are services that have not been fulfilled and have to be cancelled (not rebooked) through life-changing events like surgeries, newborns, deceased loved ones, etc… with proof of event.

Agreements Policy

The Massage Therapist agrees to:
Communicate clearly, create a judgment-free zone where openness is treated with reverence, facilitate healing through a highly present quality of touch, anticipate needs and non-verbal cues, and to confirm the client’s consent with changing pressures, methods, and tools.

The Client agrees to:
Show up on time, practice non-judgment, make their needs known, advocate for themselves, follow through with in-session direction (like intentional breathing), and take their continued care into consideration with the recommended “homework assignments”.

Cancellation/ Rescheduling Policy

All appointments booked require a current card on file. If an appointment is canceled for any reason within any timeframe, there is a $63 fee. If the appointment is canceled within a 24-hour time window of the appointment, the client will be charged the full price of the service. The exception to the fee is if the session is rescheduled 24+ hours ahead of time, and not more than twice (2x). If rescheduling happens with less than 24 hours notice, the client will be charged the $63 fee.